Eliminating key-person risk while achieving 90%+ accuracy in mission-critical freight forwarding operations
70% time reduction and 2 to 3 FTE of capacity unlocked — without compromising compliance or adding headcount.
The challenge
- 53+ document formats processed by a 4-person team
- 10,000+ documents per month
- High key-person dependency created a single point of failure
- Expert-dependent work strained capacity and growth
Our approach
- Multi-agent AI architecture with validation logic
- Extraction layer reads and normalizes key data from shipping docs (OCR)
- Mapping layer binds fields to each specific format
- Audit and validation layers keep a human in the loop, audit-ready
The outcome
- 90%+ critical-field accuracy
- 70% time reduction (15–20 hrs/week down to 3–4)
- Unlocked 2 to 3 FTE of capacity
- Eliminated key-person risk
90%+Critical-field accuracy
70%Time reduction on document processing
2–3 FTECapacity unlocked without new hires
"The system handles all our Master, Devanning, and House Bills across every format variation automatically. What used to be a constant backlog of manual processing is now running around the clock. Our team now actually has time to focus on customer service and growing the business."